A Case Study of NASA's Columbia Tragedy: An Organizational Learning and Sensemaking Approach to Organizational Crisis.

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No other government agency receives as much attention as the National Aeronautics and Space Administration (NASA). The high-profile agency frequently captures attention of the media in both positive and negative contexts. This thesis takes a case study approach using organizational learning and sensemaking theories to investigate crisis communication within NASA's 2003 Columbia tragedy. Eight participants, who in some capacity had worked for NASA during the Columbia tragedy in a communication centered position, were interviewed. Using a grounded theory framework, nine themes emerged pertaining to organizational learning, leadership, structure, and organizational culture. The results of the study aid in understanding how ... continued below

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James, Eric Preston December 2007.

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This thesis is part of the collection entitled: UNT Theses and Dissertations and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 9681 times , with 204 in the last month . More information about this thesis can be viewed below.

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  • James, Eric Preston

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Description

No other government agency receives as much attention as the National Aeronautics and Space Administration (NASA). The high-profile agency frequently captures attention of the media in both positive and negative contexts. This thesis takes a case study approach using organizational learning and sensemaking theories to investigate crisis communication within NASA's 2003 Columbia tragedy. Eight participants, who in some capacity had worked for NASA during the Columbia tragedy in a communication centered position, were interviewed. Using a grounded theory framework, nine themes emerged pertaining to organizational learning, leadership, structure, and organizational culture. The results of the study aid in understanding how high risk organization's (HROs) can learn from previous failures and details how organizational culture can hinder organizational change.

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  • December 2007

Added to The UNT Digital Library

  • May 2, 2008, 3:14 p.m.

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  • June 30, 2015, 3:42 p.m.

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Citations, Rights, Re-Use

James, Eric Preston. A Case Study of NASA's Columbia Tragedy: An Organizational Learning and Sensemaking Approach to Organizational Crisis., thesis, December 2007; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc5161/: accessed February 22, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .