An investigation of the effective supervision and communication competence of chief student affairs officers in Christian institutions of higher education. Page: 65
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staff, systematic goal setting, and two-way communication and mutual feedback (Saunders et al.,
2000, p. 183).
Reliability and validity data for the SSS were calculated by the authors of the instrument
(Saunders et al., 2000) and are presented below. The internal consistency reliability of the SSS
was calculated using Cronbach's alpha coefficient. The 22 SSS items had an alpha coefficient of
.94. The range of item-total correlations was .44 to .75.
Concurrent validity of the scale was calculated by correlating the SSS scores with the
scores of the Index of Organizational Reaction (IOR) (Smith, 1976) and the Organizational
Commitment Questionnaire (OCQ) (Porter and Smith, 1970). The Person product-moment
correlation between the IOR and SSS was .91 (n = 275, p < .001) and between the OCQ and SSS
was .64 (n = 275, p < .001).
Communicator Competence Questionnaire (CCQ)
The Communicator Competence Questionnaire (CCQ) (Monge, Backman, Dillard, &
Eisenberg, 1982) was used by direct reports to rate communication competence of self and the
CSAO (see Appendix D). Modifications were made in the development of the CCQ to represent
organizational research within the communication competence construct. Permission to use the
CCQ was obtained from the International Communication Association (ICA) (see Appendix E).
The CCQ was the first instrument developed to study competence from an organizational,
rather than an interpersonal, perspective. The 12-item CCQ assesses either superior or
subordinate communicative competence and evaluates two factors: encoding and decoding.
Communication competence instruments often focus on encoding (how one expresses oneself),
but the CCQ also evaluates decoding (how well the individual is listening). The CCQ allowed
investigation from a relationship of self, other, or observer perspectives of competence. "The 7-
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Wilcoxson, Douglas A. An investigation of the effective supervision and communication competence of chief student affairs officers in Christian institutions of higher education., dissertation, December 2007; Denton, Texas. (https://digital.library.unt.edu/ark:/67531/metadc5110/m1/74/: accessed December 9, 2023), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; .