Prediction of the Job Performance of Restaurant Workers Using a Service Orientation Measure

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Description

Service orientation has been suggested to be a work-related behavioral trait that contributes toward overall job performance in certain occupations. Therefore, the Batrus Hollweg Service Questionnaire (SQ), a personality inventory, was hypothesized to predict performance in a sample (N=55) of fast-food restaurant workers whose jobs were primarily composed of service-related elements. A performance evaluation form was created for use as the criterion measure. An alternative scoring system for the SQ was developed, and showed it to be significantly correlated with the criterion. The potential for use of the alternative scoring procedure is discussed.

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iv, 74 leaves

Creation Information

Blansett, Karen D. (Karen Day) August 1990.

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  • Blansett, Karen D. (Karen Day)

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Description

Service orientation has been suggested to be a work-related behavioral trait that contributes toward overall job performance in certain occupations. Therefore, the Batrus Hollweg Service Questionnaire (SQ), a personality inventory, was hypothesized to predict performance in a sample (N=55) of fast-food restaurant workers whose jobs were primarily composed of service-related elements. A performance evaluation form was created for use as the criterion measure. An alternative scoring system for the SQ was developed, and showed it to be significantly correlated with the criterion. The potential for use of the alternative scoring procedure is discussed.

Physical Description

iv, 74 leaves

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UNT Theses and Dissertations

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  • August 1990

Added to The UNT Digital Library

  • March 9, 2015, 8:15 a.m.

Description Last Updated

  • Oct. 13, 2017, 12:17 p.m.

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Citations, Rights, Re-Use

Blansett, Karen D. (Karen Day). Prediction of the Job Performance of Restaurant Workers Using a Service Orientation Measure, thesis, August 1990; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc501115/: accessed October 20, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .