The Writers and Writing of Computer User Documentation: A Social Perspective Page: 2
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Webb, Sheree C., The Writers and Writing of Computer
User Documentation: A Social Perspective. Master of Arts
(English), August, 1991, 51 pp., bibliography, 28 titles.
This thesis studies the writing of computer user
documentation from a social perspective by examining the
process of creating computer documentation and the role of
documentation writers in the work place. This study
consisted of in-depth interviews and observations of four
writers of computer user documentation.
The thesis makes the following conclusions:
- Creating computer documentation is a social
process that both influences and is influenced by
the company in which it occurs.
* The documentation writers in this study are well-
attuned to the needs of the users.
- Programmers and engineers are reluctant to provide
information to the documentation writers.
- The documentation writers have a second-class role
in their companies, a role that limits their
ability to write effective documentation.
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Webb, Sheree C. The Writers and Writing of Computer User Documentation: A Social Perspective, thesis, August 1991; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc500281/m1/2/: accessed November 19, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .