Outcomes of Supervisory Communication Competence

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Description

The purpose of this study was to investigate the impact of the communication competence of supervisors upon an employee's job satisfaction. Results obtained supported the 5 hypotheses proposed. Findings indicated the importance of supervisory communication responsiveness in areas of listening, sensitivity, and expression of interest in subordinate's ideas and concerns in ensuring satisfaction with supervision received. Support was also generated for the value of an "open" communication climate where continual feedback and idea exchange interact to produce organizational identification. Significant relationships were found to exist between communication climate and dimensions of the JDI: satisfaction with supervisor, work satisfaction, pay satisfaction, ... continued below

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v, 52 leaves: ill.

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Wallace, Sandra K. (Sandra Kay) December 1988.

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  • Wallace, Sandra K. (Sandra Kay)

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Description

The purpose of this study was to investigate the impact of the communication competence of supervisors upon an employee's job satisfaction. Results obtained supported the 5 hypotheses proposed. Findings indicated the importance of supervisory communication responsiveness in areas of listening, sensitivity, and expression of interest in subordinate's ideas and concerns in ensuring satisfaction with supervision received. Support was also generated for the value of an "open" communication climate where continual feedback and idea exchange interact to produce organizational identification. Significant relationships were found to exist between communication climate and dimensions of the JDI: satisfaction with supervisor, work satisfaction, pay satisfaction, satisfaction with promotion opportunities, satisfaction with coworkers. Finally, communication skills training for supervisors was recommended to animate organizational growth and development.

Physical Description

v, 52 leaves: ill.

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UNT Theses and Dissertations

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  • December 1988

Added to The UNT Digital Library

  • March 9, 2015, 8:15 a.m.

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  • Nov. 27, 2017, 3:44 p.m.

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Citations, Rights, Re-Use

Wallace, Sandra K. (Sandra Kay). Outcomes of Supervisory Communication Competence, thesis, December 1988; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc500246/: accessed February 20, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .