Improving Performance in a Global Logistics Company: Operational Performance Before and After Process Improvement

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The purpose of this study was to determine the effectiveness of an intervention designed to eliminate damage notification failures in a customer-specific standard operating procedure used by a global logistics company. Process maps identified locations in the process where damage notification failures could most likely occur. A revised process was designed overnight to eliminate as many notification failure points as possible. In addition, a job aid was included to help facilitate the process change for the drivers. The results of the intervention showed a rapid and profound decrease in damage notification failures leading to the retention of a large, profitable ... continued below

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Dearman, Shawn Kale December 2004.

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  • Dearman, Shawn Kale

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The purpose of this study was to determine the effectiveness of an intervention designed to eliminate damage notification failures in a customer-specific standard operating procedure used by a global logistics company. Process maps identified locations in the process where damage notification failures could most likely occur. A revised process was designed overnight to eliminate as many notification failure points as possible. In addition, a job aid was included to help facilitate the process change for the drivers. The results of the intervention showed a rapid and profound decrease in damage notification failures leading to the retention of a large, profitable account with a minimal initial investment of time and money.

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  • December 2004

Added to The UNT Digital Library

  • Feb. 15, 2008, 3:41 p.m.

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  • Jan. 14, 2014, 4:21 p.m.

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Dearman, Shawn Kale. Improving Performance in a Global Logistics Company: Operational Performance Before and After Process Improvement, thesis, December 2004; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc4712/: accessed September 26, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .