FCC Record, Volume 19, No. 8, Pages 5879 to 6813, March 31 - April 13, 2004 Page: 5,923
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number to be switched as required by our rules.13 We find that International has failed to
produce clear and convincing evidence that Complainant authorized a carrier change.14
Therefore, we find that International's actions resulted in an unauthorized change in
Complainant's telecommunications service provider and we discuss International's liability
5. International has removed all charges incurred for service provided to
Complainant for the first thirty days after the alleged unauthorized change in accordance with the
Commission's liability rules.16 We have determined that Complainant is entitled to absolution
for the charges incurred during the first thirty days after the unauthorized change occurred and
neither Global Crossing nor International may pursue any collection against Complainant for
those charges.'7 Any charges imposed by International on the subscriber for service provided
after this 30-day period shall be paid by the subscriber to their authorized carrier at the rates the
subscriber was paying to the authorized carrier at the time of the unauthorized change.18
6. * Accordingly, IT IS ORDERED that, pursuant to Section 258 of the
Communications Act of 1934, as amended, 47 U.S.C. 258, and Sections 0.141, 0.361 and
1.719 of the Commission's rules, 47 C.F.R. 0.141, 0.361, 1.719, the complaint filed by
Complainant against International IS GRANTED.
7. IT IS FURTHER ORDERED that, pursuant to Section 64.1170(d) of the
Commission's rules, 47 C.F.R. 64.1170(d), Complainant is entitled to absolution for the
charges incurred during the first thirty days after the unauthorized change occurred and neither
Global Crossing nor International may pursue any collection against Complainant for those
13 See 47 C.F.R. 64.1120(3)(iii).
1 See 47 C.F.R. 64.1150(d).
Is If Complainant is unsatisfied with the resolution of this complaint, Complainant may file a
formal complaint with the Commission pursuant to Section 1.721 of the Commission's rules, 47 C.F.R. 1.721.
Such filing will be deemed to relate back to the filing date of Complainant's informal complaint so long as the
formal complaint is filed within 45 days from the date this order is mailed or delivered electronically to
Complainant. See 47 C.F.R. 1.719.
16 See 47 C.F.R. 64.1160(b).
17 See 47 C.F.R. 64.1160(d).
18 See 47 C.F.R. 64.1140, 64.1160.
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Federal Communications Commission
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United States. Federal Communications Commission. FCC Record, Volume 19, No. 8, Pages 5879 to 6813, March 31 - April 13, 2004, book, April 2004; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc4077/m1/64/: accessed September 24, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.