FCC Record, Volume 19, No. 8, Pages 5879 to 6813, March 31 - April 13, 2004 Page: 5,897
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1111 iIII1P~ - - - I IIIFd C uicI Commis sion 1 111I IID I04-85I
Federal Communications Commission
Washington, D.C. 20554
In the Matter of )
Total Call International, Inc. ) IC No. 03-I0055244S
Unauthorized Change of
Subscriber's Telecommunications Carrier
Adopted: March 25,2004 Released: March 31,2004
By the Acting Deputy Chief, Policy Division, Consumer & Governmental Affairs Bureau:
1. In this Order, we consider the complaint filed by Complainant1 alleging that Total
Call International, Inc. (Total Call) changed Complainant's telecommunications service provider
without obtaining authorization and verification from Complainant in violation of the
Commission's rules.2 We conclude that Total Call's actions did result in an unauthorized change
in Complainant's telecommunications service provider and we grant Complainant's complaint.
2. In December 1998, the Commission released the Section 258 Order in which it
adopted rules to implement Section 258 of the Communications Act of 1934 (Act), as amended
by the Telecommunications Act of 1996 (1996 Act).3 Section 258 prohibits the practice of
"slamming," the submission or execution of an unauthorized change in a subscriber's selection
of a provider of telephone exchange service or telephone toll service.4 In the Section 258 Order,
Informal Complaint No. IC 03-I0055244S, August 25, 2003.
2 See 47 C.F.R. 64.1100 - 64.1190.
3 47 U.S.C. 258(a); Telecommunications Act of 1996, Pub. L. No. 104-104, 110 Stat. 56 (1996);
Implementation of the Subscriber Carrier Selection Changes Provisions of the Telecommunications Act of 1996;
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, CC Docket No.
94-129, Second Report and Order and Further Notice of Proposed Rule Making, 14 FCC Red 1508 (1998) (Section
258 Order), stayed in part, MCI WorldCom v. FCC, No. 99-1125 (D.C. Cir. May 18, 1999); First Order on
Reconsideration, 15 FCC Rcd 8158 (2000); stay lifted, MCI WorldCom v. FCC, No. 99-1125 (D.C. Cir. June 27,
2000); Third Report and Order and Second Order on Reconsideration, 15 FCC Red 15996 (2000), Errata, DA No.
00-2163 (rel. Sept. 25, 2000), Erratum, DA No. 00-2192 (rel. Oct. 4, 2000), Order, FCC 01-67 (rel. Feb. 22, 2001);
reconsideration pending. Prior to the adoption of Section 258, the Commission had taken various steps to address
the slamming problem. See, eg., Policies and Rules Concerning Unauthorized Changes of Consumers'Long
Distance Carriers, CC Docket No. 94-129, Report and Order, 10 FCC Red 9560 (1995), stayed inpart, 11 FCC
Red 856 (1995); Policies and Rules Concerning Changing Long Distance Carriers, CC Docket No. 91-64, 7 FCC
Red 1038 (1992), reconsideration denied, 8 FCC Red 3215 (1993); Investigation of Access and Divestiture
Related Tariffs, CC Docket N6. 83-1145, Phase I, 101 F.C.C.2d 911, 101 F.C.C.2d 935, reconsideration denied,
102 F.C.C.2d 503 (1985).
4 A7 T T l f-- L sco/
4/ U.N.U. 2-5(a).
Federal Communicationms Commnmission
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United States. Federal Communications Commission. FCC Record, Volume 19, No. 8, Pages 5879 to 6813, March 31 - April 13, 2004, book, April 2004; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc4077/m1/38/: accessed February 25, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.