The Effects of the Conflict Settlement Process on the Expressed Degree of Organizational Commitment

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The purpose of this research was to study the effect of the conflict settlement process on the degree of expressed organizational commitment of employees in a collective bargaining setting. The research was done in a basic industry in northern Alabama. The instrument included the Organizational Commitment Questionnaire (OCQ) developed by Mowday, Porter, and Steers. Demographic variables measured were education, age, and sex. Main effects variables were tenure; union membership; and self-described experience with and feeling toward grievance/arbitration as a category 1 grievant, category 2 grievant, witness, and supervisor. Data were analyzed with hierarchical multiple regression. No statistically significant results were ... continued below

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vi, 95 leaves

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Kauffman, Nancy (Nancy L.) May 1989.

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This dissertation is part of the collection entitled: UNT Theses and Dissertations and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 23 times . More information about this dissertation can be viewed below.


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  • Kauffman, Nancy (Nancy L.)

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The purpose of this research was to study the effect of the conflict settlement process on the degree of expressed organizational commitment of employees in a collective bargaining setting. The research was done in a basic industry in northern Alabama. The instrument included the Organizational Commitment Questionnaire (OCQ) developed by Mowday, Porter, and Steers. Demographic variables measured were education, age, and sex. Main effects variables were tenure; union membership; and self-described experience with and feeling toward grievance/arbitration as a category 1 grievant, category 2 grievant, witness, and supervisor. Data were analyzed with hierarchical multiple regression. No statistically significant results were found. Limitations included the economic climate of the region and the industrial relations climate of the company.

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vi, 95 leaves

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  • May 1989

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  • Aug. 22, 2014, 6 p.m.

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  • Oct. 6, 2015, 3:02 p.m.

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Citations, Rights, Re-Use

Kauffman, Nancy (Nancy L.). The Effects of the Conflict Settlement Process on the Expressed Degree of Organizational Commitment, dissertation, May 1989; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc331265/: accessed September 19, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .