Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster]

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Description

Poster for the 2014 Texas Library Association (TLA) Annual Conference Academic Poster Session. This poster discusses effective student training for exceptional service at a combined services desk.

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1 p.

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Campbell, Doug; Venner, Mary Ann & Whitmer, Susan March 2014.

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This poster is part of the collection entitled: UNT Scholarly Works and was provided by the UNT Libraries to the UNT Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 812 times, with 4 in the last month. More information about this poster can be viewed below.

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Description

Poster for the 2014 Texas Library Association (TLA) Annual Conference Academic Poster Session. This poster discusses effective student training for exceptional service at a combined services desk.

Physical Description

1 p.

Notes

Abstract: In June 2012, the Willis Library at the University of North Texas (UNT) combined its first floor reference and circulation desks, creating the Library Services Desk (LSD). The two reference desks were staffed by one librarian and on graduate library assistant (GLA) where on-the-job training for the GLA occurred. The circulation desk originally was staffed by two to four undergraduate student workers. After the merger, the LSD was staffed by three circulation student workers and one reference worker, either a librarian, a reference specialist, or, and in most cases, a GLA. The reference workers are cross-trained in minimal circulation services. The circulation workers are cross-trained in basic reference services. The primary benefit of the merger has been the centralization of services for patrons.

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  • Texas Library Association (TLA) Annual Conference, 2014, San Antonio, Texas, United States

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  • Students on Both Sides of the Desk: Effective Student Training of Exceptional Service at a Combined Services Desk, ark:/67531/metadc307510

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UNT Scholarly Works

Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.

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Students on both sides of the desk: Effective student training of exceptional service at a combined services desk (Paper)

Students on both sides of the desk: Effective student training of exceptional service at a combined services desk

Contributed paper for the 2014 Texas Library Association (TLA) Annual Conference. This paper discusses effective student training of exceptional service at a combined services desk.

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Students on Both Sides of the Desk: Effective Student Training of Exceptional Service at a Combined Services Desk, ark:/67531/metadc307510

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Creation Date

  • March 2014

Added to The UNT Digital Library

  • Aug. 8, 2014, 6:44 a.m.

Description Last Updated

  • Nov. 2, 2023, 1:39 p.m.

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Campbell, Doug; Venner, Mary Ann & Whitmer, Susan. Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster], poster, March 2014; (https://digital.library.unt.edu/ark:/67531/metadc330314/: accessed December 7, 2023), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; .

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