Combining Circulation and Reference Desks into a Single Service Point

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Description

Presentation for the 2014 Cross Timbers Library Collaborative (CTLC) Annual Conference. This presentation discusses a project of combining circulation and reference desks into a single service point at the University of North Texas (UNT) Libraries.

Physical Description

34 p. : col. ill.

Creation Information

Venner, Mary Ann; Abrams, Sarah; Dolan, Holly & Martinez, Francesca July 25, 2014.

Context

This presentation is part of the collection entitled: UNT Scholarly Works and one other and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 744 times , with 36 in the last month . More information about this presentation can be viewed below.

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With locations on the Denton campus of the University of North Texas and one in Dallas, UNT Libraries serves the school and the community by providing access to physical and online collections; The Portal to Texas History and UNT Digital Libraries; academic research, and much, much more.

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Description

Presentation for the 2014 Cross Timbers Library Collaborative (CTLC) Annual Conference. This presentation discusses a project of combining circulation and reference desks into a single service point at the University of North Texas (UNT) Libraries.

Physical Description

34 p. : col. ill.

Notes

Abstract: This presentation will describe how a single service point for Circulation (Checkout, Interlibrary Loan, Reserves, Fines) and Reference services was created at the University of North Texas (UNT) Libraries. It will examine how the Access Services and Reference departments successfully worked together to plan, implement and assess a combined service desk. Hours of operation, desk staffing, cross training and layout will be discussed. Concerns from a staff perspective, student perspective and management perspective will be highlighted. Key external and internal benefits as they relate to staff resources, customer service, collaboration, innovation and communication will also be discussed.

Source

  • Cross Timbers Library Collaborative (CTLC) Conference, 2014, Dallas, Texas, United States

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UNT Scholarly Works

Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.

Cross Timbers Library Collaborative

This collection contains presentations given at the Cross Timbers Library Collaborative's affinity group meetings and annual conferences. The presentations cover a variety of topics of interest to library practitioners and scholars.

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Creation Date

  • July 25, 2014

Added to The UNT Digital Library

  • Aug. 1, 2014, 8:31 a.m.

Description Last Updated

  • Jan. 14, 2015, 3:18 p.m.

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Yesterday: 1
Past 30 days: 36
Total Uses: 744

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Citations, Rights, Re-Use

Venner, Mary Ann; Abrams, Sarah; Dolan, Holly & Martinez, Francesca. Combining Circulation and Reference Desks into a Single Service Point, presentation, July 25, 2014; (digital.library.unt.edu/ark:/67531/metadc307511/: accessed October 19, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .