Students on both sides of the desk: Effective student training of exceptional service at a combined services desk

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Contributed paper for the 2014 Texas Library Association (TLA) Annual Conference. This paper discusses effective student training of exceptional service at a combined services desk.

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33 p. : col. ill.

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Campbell, Doug; Venner, Mary Ann & Whitmer, Susan March 2014.

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This paper is part of the collection entitled: UNT Scholarly Works and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 293 times , with 6 in the last month . More information about this paper can be viewed below.

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Contributed paper for the 2014 Texas Library Association (TLA) Annual Conference. This paper discusses effective student training of exceptional service at a combined services desk.

Physical Description

33 p. : col. ill.

Notes

Abstract: This paper explores circulation and reference training for student workers at the combined services desk at the Willis Library on the campus of the University of North Texas (UNT). In June 2012, Willis Library at UNT combined its first floor reference and circulation desks, creating the Library Services Desk (LSD). The LSD circulation services are performed by full-time staff and undergraduate student workers. The LSD reference services are performed by a librarian, a reference specialist, or a graduate library assistant (GLA). The circulation workers are cross-trained in minimal reference services. The reference workers are cross-trained in minimal circulation services. The primary benefit of the merger has been the centralization of services for patrons. Challenges include effectively cross-training the entire LSD staff to provide circulation and reference services that appear seamless to patrons while maintaining a distinct division of labor behind the desk.

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  • Texas Library Association (TLA) Annual Conference, 2014, San Antonio, Texas, United States

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  • Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster], ark:/67531/metadc330314

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UNT Scholarly Works

Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.

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Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster] (Poster)

Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster]

Poster for the 2014 Texas Library Association (TLA) Annual Conference Academic Poster Session. This poster discusses effective student training for exceptional service at a combined services desk.

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Students on both sides of the desk: Effective student training for exceptional service at a combined services desk [Poster], ark:/67531/metadc330314

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  • March 2014

Added to The UNT Digital Library

  • Aug. 1, 2014, 8:31 a.m.

Description Last Updated

  • Oct. 24, 2014, 10:54 a.m.

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Campbell, Doug; Venner, Mary Ann & Whitmer, Susan. Students on both sides of the desk: Effective student training of exceptional service at a combined services desk, paper, March 2014; (digital.library.unt.edu/ark:/67531/metadc307510/: accessed December 18, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .