Merging Departments, Service Desks and Staff: Managing Change While Improving Customer Service and Staff Morale

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Description

Presentation for the 2014 Oklahoma Library Association Annual Conference. This presentation discusses merging departments, service desks and staff and managing change while improving customer service and staff morale.

Physical Description

48 p.

Creation Information

Venner, Mary Ann & Johnston, Pamela April 2, 2014.

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This presentation is part of the collection entitled: UNT Scholarly Works and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 229 times , with 13 in the last month . More information about this presentation can be viewed below.

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Description

Presentation for the 2014 Oklahoma Library Association Annual Conference. This presentation discusses merging departments, service desks and staff and managing change while improving customer service and staff morale.

Physical Description

48 p.

Notes

Abstract: This presentation will examine the opportunities change brought to a newly created Access Services Department. Organization, management, staffing, expanded services and customer service will be covered as well as the efforts used to successfully maintain staff morale.

Source

  • Oklahoma Library Association Annual Conference, 2014, Tulsa, Oklahoma, United States

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UNT Scholarly Works

Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.

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  • April 2, 2014

Added to The UNT Digital Library

  • July 15, 2014, 5:33 a.m.

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Past 30 days: 13
Total Uses: 229

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Venner, Mary Ann & Johnston, Pamela. Merging Departments, Service Desks and Staff: Managing Change While Improving Customer Service and Staff Morale, presentation, April 2, 2014; (digital.library.unt.edu/ark:/67531/metadc306980/: accessed November 19, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .