DOJ's Civil Rights Division: Opportunities Exist to Improve Its Case Management System and Better Meet Its Reporting Needs

PDF Version Also Available for Download.

Description

Correspondence issued by the Government Accountability Office with an abstract that begins "The Civil Rights Division (Division) of the Department of Justice (DOJ) is the primary federal entity charged with enforcing federal statutes prohibiting discrimination on the basis of race, sex, disability, religion, and national origin in such areas as voting, employment, housing, public accommodations, the rights of institutionalized persons, and education. Each year, the Division initiates thousands of matters, which may consist of the investigation of an allegation of discrimination, and participates in hundreds of cases to carry out its broad enforcement responsibilities. Over the past 20 years, the ... continued below

Creation Information

United States. Government Accountability Office. September 30, 2009.

Context

This text is part of the collection entitled: Government Accountability Office Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. More information about this text can be viewed below.

Who

People and organizations associated with either the creation of this text or its content.

Provided By

UNT Libraries Government Documents Department

Serving as both a federal and a state depository library, the UNT Libraries Government Documents Department maintains millions of items in a variety of formats. The department is a member of the FDLP Content Partnerships Program and an Affiliated Archive of the National Archives.

Contact Us

What

Descriptive information to help identify this text. Follow the links below to find similar items on the Digital Library.

Description

Correspondence issued by the Government Accountability Office with an abstract that begins "The Civil Rights Division (Division) of the Department of Justice (DOJ) is the primary federal entity charged with enforcing federal statutes prohibiting discrimination on the basis of race, sex, disability, religion, and national origin in such areas as voting, employment, housing, public accommodations, the rights of institutionalized persons, and education. Each year, the Division initiates thousands of matters, which may consist of the investigation of an allegation of discrimination, and participates in hundreds of cases to carry out its broad enforcement responsibilities. Over the past 20 years, the Division has used various case management systems to manage its workload. In October 2000, the Division implemented the Interactive Case Management System (ICM) as its official system to track, count, and capture performance measurement information for all matters and cases from their inception to their conclusion and to assist staff in their casework. According to Division documentation, ICM was also designed to serve as a tool for senior management to oversee the work of the Division and to assist senior managers in reporting accurate matter and case data at all levels of the organization, improving accountability, analyzing the Division's performance, and responding to congressional inquiries about the work of the Division. Additionally, ICM was designed to capture and report on the level of effort that attorneys and professionals dedicate to investigations and case-related tasks to help Division managers oversee attorneys' work. Like the Division, each of DOJ's other litigating components has its own case management system to maintain information on its respective enforcement efforts. According to DOJ, the distribution of information across different case management systems makes it difficult and costly to generate department-level reports that support decision making. By linking the various litigating components, the Litigation Case Management System (LCMS) will enable greater and more effective collaboration and information management. In March 2006, DOJ began the LCMS project, intended to link the seven litigating components and facilitate the sharing of standardized information on their enforcement efforts by replacing components' individual case management systems, including ICM. However, according to a DOJ Office of the Inspector General (OIG) report issued in March 2009, the implementation of the first stage of LCMS is nearly 2 years behind schedule and overbudget. Moreover, DOJ is now uncertain if LCMS will be implemented in six of the litigating components, including the Division, raising questions as to whether the Division will need to continue to rely on ICM. Because DOJ has such broad responsibilities for enforcing statutes that prohibit discrimination, Congress asked us to review the enforcement efforts of four sections within the Division--the Employment Litigation, Housing and Civil Enforcement, Voting, and Special Litigation sections from fiscal years 2001 through 2007, including how the Division uses its case management system to collect data on these efforts. This report addresses the following questions: (1) To what extent has the Division conducted and documented assessments of ICM's performance since its implementation in fiscal year 2001? (2) What additional data, if any, could be collected using ICM to assist in reporting on the four sections' enforcement efforts?"

Language

Item Type

Identifier

Unique identifying numbers for this text in the Digital Library or other systems.

Collections

This text is part of the following collection of related materials.

Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

What responsibilities do I have when using this text?

When

Dates and time periods associated with this text.

Creation Date

  • September 30, 2009

Added to The UNT Digital Library

  • June 12, 2014, 7:50 p.m.

Usage Statistics

When was this text last used?

Yesterday: 0
Past 30 days: 0
Total Uses: 3

Where

Geographical information about where this text originated or about its content.

Place Name

Publication Place

Map Information

  • map marker Automatically generated Place Name coordinates.
  • map marker Automatically generated Publication Place coordinates.
  • Repositioning map may be required for optimal printing.

Mapped Locations

Interact With This Text

Here are some suggestions for what to do next.

Start Reading

PDF Version Also Available for Download.

International Image Interoperability Framework

IIF Logo

We support the IIIF Presentation API

United States. Government Accountability Office. DOJ's Civil Rights Division: Opportunities Exist to Improve Its Case Management System and Better Meet Its Reporting Needs, text, September 30, 2009; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc303191/: accessed October 22, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.