Human Capital: Selected Agencies' Experiences and Lessons Learned in Designing Training and Development Programs

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A letter report issued by the General Accounting Office with an abstract that begins "Effective training and development programs are an integral part of a learning environment, helping improve federal workforce performance in achieving agency results. Therefore, in this report GAO was asked to identify examples of selected federal agencies' experiences and some of the key lessons they have learned in designing their training and development programs. This work focused on ways that these agencies (1) assessed agency skills gaps and identified training needs, (2) developed strategies and solutions for these training and development needs, and (3) determined methods to … continued below

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United States. General Accounting Office. January 30, 2004.

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A letter report issued by the General Accounting Office with an abstract that begins "Effective training and development programs are an integral part of a learning environment, helping improve federal workforce performance in achieving agency results. Therefore, in this report GAO was asked to identify examples of selected federal agencies' experiences and some of the key lessons they have learned in designing their training and development programs. This work focused on ways that these agencies (1) assessed agency skills gaps and identified training needs, (2) developed strategies and solutions for these training and development needs, and (3) determined methods to evaluate the effectiveness of training and development programs. GAO worked with five agencies to identify their experiences and lessons learned: the U.S. Army Corps of Engineers (USACE), Department of Defense; Fish and Wildlife Service (FWS), Department of the Interior (Interior); Internal Revenue Service (IRS), Department of the Treasury; the Office of Personnel Management (OPM); and Veterans Health Administration (VHA), Department of Veterans Affairs (VA). Agency officials provided information during interviews and furnished supporting documentation for analysis and review."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • January 30, 2004

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  • June 12, 2014, 7:50 p.m.

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Thumbnail image of item number 1 in: 'Human Capital: Selected Agencies' Experiences and Lessons Learned in Designing Training and Development Programs'.
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United States. General Accounting Office. Human Capital: Selected Agencies' Experiences and Lessons Learned in Designing Training and Development Programs, report, January 30, 2004; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc302428/: accessed March 8, 2026), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.

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