Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency Page: 64 of 73
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selected programs to learn about the approaches they use to evaluate
efficiency and also conducted a two-stage literature review to determine
alternative approaches. The first stage of the literature review consisted of
examining GAO publications, Congressional Research Service reports, the
Internet, and various databases for general information on strategic
approaches to efficiency. We also participated in a business process
management research report with the American Productivity and Quality
Center (APQC),10 studying how organizations maintain quality across
processes and products as well as meet customer requirements in the face
of pressure to cut costs. Using information derived from the first literature
review and the APQC report, we identified the broad set of approaches to
improving efficiency. In our literature search, we looked for examples and
ideas that used a broad array of strategies to seek improvements or affect
efficiency from prior reports we have published and what other
institutions that have done work on the subject. For this objective, we
refer to 18 different pieces of literature from our comprehensive literature
search. In conducting the literature review, we did not attempt to identify
all potential alternative approaches that could lead to efficiency
improvements but focused on approaches that appeared consistent with
the broad definition of efficiency improvement that was used in this
report. Furthermore, in addition to the interviews with program officials
and the literature review, we interviewed experts on performance and
efficiency measures, who discussed definitions, uses, and insights of
efficiency measures. Among the experts, we interviewed officials in the
United Kingdom's National Audit Office, which assessed the reliability of
the efficiency gains reported by United Kingdom agencies as part of the
United Kingdom's 2004 government-wide efficiency review. We also
interviewed officials with the Office of the Auditor General of Canada,
which is conducting a study on ways to improve the efficiency of that
country's tax administration system.
GAO-10-394 Streamlining Government
'OAPQC, Operating Tactics in Tough Times: Reduce Costs and Retain Customers
(Houston, TX: Aug. 11, 2009).
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United States. Government Accountability Office. Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency, report, May 7, 2010; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc302236/m1/64/: accessed May 19, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.