Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency Page: 48 of 73
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said they used information technology to reduce errors due to hand entry
of data. They said that by eliminating manual entry of data, errors were
reduced, which resulted in more accurate information and increased
Such methods are consistent with PART guidance to identify procedures,
such as information technology improvements, to improve efficiency.
However, the program-level focus of the PART process would not
necessarily lead to an examination of efficiency improvements to be
gained by improving the processes and systems outside a program's
purview. Government processes and systems can involve multiple
programs within and across federal agencies. For example, we previously
reviewed the cost of administering seven key human services programs
and found that the federal government may help balance administrative
cost savings with program effectiveness and integrity by simplifying
policies and facilitating technology improvements." Simplifying policies-
especially those related to eligibility determination processes and federal
funding structures-could save resources, improve productivity, and help
staff focus more time on performing essential program activities. By
helping states facilitate technology enhancements across programs, the
federal government can help streamline processes and potentially reduce
As another example, we have reported that the federal agencies that share
responsibility for detecting and preventing seafood fraud78-the
Department of Homeland Security's Customs and Border Protection, the
Department of Commerce's National Marine Fisheries Service, and the
Department of Health and Human Services' Food and Drug
Administration-have not taken advantage of opportunities to share
information that could benefit each agency's efforts to detect and prevent
seafood fraud, nor have they identified similar and sometimes overlapping
77The seven programs were Adoption Assistance, Child Care and Development Fund, Child
Support Enforcement, food stamps, Foster Care, Temporary Assistance for Needy
Families, and Unemployment Insurance. GAO, Human Service Programs: Demonstration
Projects Could Identify Ways to Simplify Policies and Facilitate Technology
Enhancements to Reduce Administrative Costs, GAO-06-942 (Washington, D.C.: Sept. 19,
78Seafood fraud occurs when seafood products are mislabeled for financial gain. See GAO,
Seafood Fraud: FDA Program Changes and Better Collaboration among Key Federal
Agencies Could Improve Detection and Prevention, GAO-09-258 (Washington, D.C.: Feb.
GAO-10-394 Streamlining Government
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United States. Government Accountability Office. Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency, report, May 7, 2010; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc302236/m1/48/: accessed May 26, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.