Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency Page: 45 of 73
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In relation to process improvement, modernizing processes through
investments in technology can generate efficiency gains. Our prior work
indicates that the federal government can help streamline processes and
potentially reduce long-term costs by facilitating technology
enhancements.72 For example, as shown in figure 3, growth in electronic
filing has allowed the Internal Revenue Service (IRS) to reduce staff years
used to process paper tax returns. As electronic filing increased between
fiscal years 1999 and 2006, IRS reduced the number of staff years devoted
to total tax return processing by 34 percent.73 We have also reported that
processing is more accurate and costs are lower to IRS as a result of
electronic filing-IRS saves $2.71 for every return that is filed
electronically instead of on paper.
72GAO, Human Service Programs: Demonstration Projects Could Identify Ways to
Simplify Policies and Facilitate Technology Enhancements to Reduce Administrative
Costs, GAO-06-942 (Washington, D.C.: Nov. 15, 2006).
73GAO, Tax Administration: Most Filing Season Services Continue to Improve, but
Opportunities Exist for Additional Savings, GAO-07-27 (Washington, D.C.: Nov. 15, 2006).
GAO-10-394 Streamlining Government
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United States. Government Accountability Office. Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency, report, May 7, 2010; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc302236/m1/45/: accessed May 24, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.