Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency Page: 29 of 73
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efficiency measure, unit cost for providing ATO Technical Operations
services, is the "total labor obligations for the Technical Operations'
Service Unit" divided by the total hours of operational availability (or
equipment "uptime"). Officials said the measure was used as a baselining
effort, and no decisions have been made as a result. Officials explained
that they cannot significantly influence labor costs because of a labor
agreement that requires ATO to maintain 6,100 direct employees. Officials
said they have used data for the denominator of the efficiency measure, on
the hours of operational availability. Equipment needs to be available
continuously, and currently is about 99.7 percent of the time. Officials said
they have not done the marginal cost analysis to determine whether it
would be cost-effective to try to increase equipment uptime, but they have
broken the data down by location and looked for outliers and tried to
address impediments to operational availability at certain locations. They
also said that while they have not used the efficiency measure to make any
management decisions, it has been valuable in helping to orient staff to
think about costs of operations and how to go about looking for efficiency
Lastly, the Department of Labor's Occupational Safety and Health
Administration (OSHA) program reported a net loss for the efficiency
measure and told us they did not use the data. Officials said the current
efficiency measure-inspections per Compliance Safety and Health
Officer-was only a "back room calculation" and was not something they
promoted or used to make decisions within the organization. They said
they did not evaluate the performance of staff based on the number of
inspections they conducted, because doing so could lead to a perverse
effect of rushing through inspections in order to complete them more
quickly, resulting in poorer quality inspections. In addition, officials said
they did not believe anyone used the OSHA efficiency measure other than
for reporting purposes.
GAO-10-394 Streamlining Government
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United States. Government Accountability Office. Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency, report, May 7, 2010; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc302236/m1/29/: accessed May 25, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.