Information Technology: Management Improvements Are Essential to VA's Second Effort to Replace Its Outpatient Scheduling System

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A letter report issued by the Government Accountability Office with an abstract that begins "The Department of Veterans Affairs (VA) provides medical care, disability compensation, and vocational rehabilitation to veterans. The Veterans Health Administration (VHA)--a component of VA--provides care to over 5 million patients in more than 1,500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began the Scheduling Replacement Project to modernize this system as part of a larger departmentwide modernization effort called HealtheVet. However, in February 2009, VA terminated a key contract supporting the project. GAO was asked to ... continued below

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United States. Government Accountability Office. May 27, 2010.

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Description

A letter report issued by the Government Accountability Office with an abstract that begins "The Department of Veterans Affairs (VA) provides medical care, disability compensation, and vocational rehabilitation to veterans. The Veterans Health Administration (VHA)--a component of VA--provides care to over 5 million patients in more than 1,500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began the Scheduling Replacement Project to modernize this system as part of a larger departmentwide modernization effort called HealtheVet. However, in February 2009, VA terminated a key contract supporting the project. GAO was asked to (1) determine the status of the Scheduling Replacement Project, (2) determine the effectiveness of VA's management and oversight of the project, and (3) assess the impact of the project on VA's overall implementation of its HealtheVet initiative. To do so, GAO reviewed project documentation and interviewed VA and contractor officials."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • May 27, 2010

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  • June 12, 2014, 7:50 p.m.

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United States. Government Accountability Office. Information Technology: Management Improvements Are Essential to VA's Second Effort to Replace Its Outpatient Scheduling System, report, May 27, 2010; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc302008/: accessed December 13, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.