Telecommunications: Full Adoption of Sound Transition Planning Practices by GSA and Selected Agencies Could Improve Planning Efforts Page: 4 of 62
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Accountability * Integrity * Reliability
United States Government Accountability Office
Washington, DC 20548
June 6, 2006
The Honorable Tom Davis
Chairman, Committee on Government Reform
House of Representatives
Dear Mr. Chairman,
As you know, the previous effort by federal agencies to transition
telecommunications services to a new contract proved to be difficult. We
reported in 2001' that the transition to the current federal
telecommunications contracts, known as FTS2001, encountered delays
and increased telecommunications costs. The effort took more than 24
months and lost an estimated $74 million in savings. As a result, we noted
that the process of planning and managing future telecommunications
acquisitions will be improved by applying lessons learned from the
transition to FTS20012. We also noted the need for comprehensive
program management, accurate inventories, and defined contractor and
As the FTS2001 contracts approach expiration, General Service
Administration's (GSA) Federal Technology Service (FTS) and its
customer agencies have begun to prepare for the transition to new
contracts, known as Networx. Past experience has shown that the
importance of this planning process should not be underestimated.
At your request, we reviewed the extent to which (1) selected agencies
used sound practices in preparing for the transition and (2) GSA's FTS has
prepared for the transition by addressing previous lessons learned and
providing agencies with guidance on sound transition planning.
To achieve our first objective, we obtained FTS2001 billing information
and identified the 50 departments and agencies with the highest total
charges for 1 month billed. From these, we selected six that would ensure
'GAO, FTS2001: Transition Challenges Jeopardize Program Goals, GAO-01-289
(Washington, D.C.: Mar. 30, 2001).
2GAO, FTS2001: Contract Transition Delays and Their Impact on Program Goals, GAO-
544T (Washington, D.C.: Apr. 26, 2001).
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United States. Government Accountability Office. Telecommunications: Full Adoption of Sound Transition Planning Practices by GSA and Selected Agencies Could Improve Planning Efforts, report, June 6, 2006; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc301528/m1/4/: accessed November 16, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.