Veterans Disability Benefits: Clearer Information for Veterans and Additional Performance Measures Could Improve Appeal Process Page: 3 of 66
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Contents
Letter
Background
Veterans More Often Choose the DRO Review, but Some May Not
Fully Understand Their Options
The DRO Review More Often Results in Additional Benefits, but
Does Not Reduce Appeals Going to the Board
VA Faces Challenges in Defining Role of and Training for DROs
Conclusions
Recommendations for Executive Action
Agency Comments and Our EvaluationAppendix I Objectives, Scope, and Methodology 33
Appendix II VA Appeal Process Request Letter Template 52
Appendix III Comments from the Department of Veterans Affairs 54
Appendix IV GAO Contact and Staff Acknowledgments 58
Related GAO Products 59
TablesTable 1: Clear Federal Communication Criteria for VA Letter
Analysis
Table 2: Percentages of Appeals Using DRO and Traditional
Reviews and Related Odds and Odds Ratios (Unadjusted
and Adjusted), by Representation Status and Other Factors
Table 3: Percentages of Appeals Granted Full or Partial Awards
and No Awards and Related Odds, and Odds Ratios
(Unadjusted and Adjusted), by Type of Review and Other
Factors
Table 4: Implementation of Structured Phone Interviews with
VeteransGAO-11-812 Veterans Disability Benefits
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United States. Government Accountability Office. Veterans Disability Benefits: Clearer Information for Veterans and Additional Performance Measures Could Improve Appeal Process, report, September 29, 2011; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc301023/m1/3/: accessed March 19, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.