Department of Homeland Security: Preliminary Observations on DHS's Efforts to Improve Employee Morale

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Testimony issued by the Government Accountability Office with an abstract that begins "Over time, federal surveys have consistently found that Department of Homeland Security (DHS) employees are less satisfied with their jobs than the government-wide average. In the 2004 Office of Personnel Management’s federal employee survey—a tool that measures employees’ perceptions of whether and to what extent conditions characterizing successful organizations are present in their agency—56 percent of DHS employees responded that they were satisfied with their jobs, compared to 68 percent government-wide. In subsequent years, the disparity continued—ranging from a difference of 8 percentage points in 2006 to a ... continued below

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United States. Government Accountability Office. March 22, 2012.

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Description

Testimony issued by the Government Accountability Office with an abstract that begins "Over time, federal surveys have consistently found that Department of Homeland Security (DHS) employees are less satisfied with their jobs than the government-wide average. In the 2004 Office of Personnel Management’s federal employee survey—a tool that measures employees’ perceptions of whether and to what extent conditions characterizing successful organizations are present in their agency—56 percent of DHS employees responded that they were satisfied with their jobs, compared to 68 percent government-wide. In subsequent years, the disparity continued—ranging from a difference of 8 percentage points in 2006 to a 4 percentage point difference in 2008, 2010, and 2011. In 2011, DHS’s percentage of positive responses was lower than the averages for the rest of the federal government. For example, slightly less than half of the DHS employees surveyed reported positive responses to the statement “My talents are used well in the workplace,” nearly 12 percentage points less than the rest of the federal government average. In two areas, DHS’s percentage of positive responses was nearly the same or higher than the rest of the federal government average. For example, DHS’s percentage of positive responses to the statement “Considering everything, how satisfied are you with your pay?” was not statistically different than the rest of the federal government average. Job satisfaction data for 2011 show that satisfaction levels vary across DHS components. For example, job satisfaction index results show the Transportation Security Administration as 11 percentage points below government-wide averages while other components, such as U.S. Customs and Border Protection, posted above average results."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • March 22, 2012

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  • June 12, 2014, 7:50 p.m.

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United States. Government Accountability Office. Department of Homeland Security: Preliminary Observations on DHS's Efforts to Improve Employee Morale, text, March 22, 2012; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc300986/: accessed October 18, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.