Department of Homeland Security: Better Planning and Assessment Needed to Improve Outcomes for Complex Service Acquisitions Page: 3 of 40
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Results in Brief
Definition of Requirements and Performance Standards Influenced
DHS Has Faced Workforce and Oversight Challenges in Managing
Its Service Acquisitions
Recommendations for Executive Action
Agency Comments and Our Evaluation
Appendix I Scope and Methodology 29
Appendix II Comments from the Department of Homeland
Appendix III GAO Contact and Staff Acknowledgments 35
Table 1: Key Characteristics of Eight Performance-Based Service
Table 2: Less Than Expected Performance Identified through
Surveillance and Action Taken 18
Table 3: Review of Performance-Based Elements on Selected
Figure 1: Percent of Contracts and Obligations by Contract Type
for 42 DHS Performance-Based Service Acquisitions
(Fiscal Years 2005 and 2006) 25
GAO-08-263 DHS Service Acquisitions
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United States. Government Accountability Office. Department of Homeland Security: Better Planning and Assessment Needed to Improve Outcomes for Complex Service Acquisitions, report, April 22, 2008; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc299243/m1/3/: accessed April 26, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.