Public Transit: FTA's Process for Overseeing Compliance with Federal Civil Rights Requirements Incorporates Key Federal Practices

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Correspondence issued by the Government Accountability Office with an abstract that begins "GAO identified four methods the Federal Transit Administration (FTA), within the U.S. Department of Transportation, uses to assure that recipients of federal transit funding comply with civil rights requirements: 1) requiring recipients to self-certify that they assure compliance with applicable civil rights requirements; 2) issuing guidance to inform recipients of their responsibilities; 3) administering a complaints process; and 4) conducting oversight reviews of funding recipients' compliance with laws and requirements. GAO found that FTA's policies and procedures for processing civil rights complaints incorporate nine key federal practices based … continued below

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United States. Government Accountability Office. July 25, 2013.

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Correspondence issued by the Government Accountability Office with an abstract that begins "GAO identified four methods the Federal Transit Administration (FTA), within the U.S. Department of Transportation, uses to assure that recipients of federal transit funding comply with civil rights requirements: 1) requiring recipients to self-certify that they assure compliance with applicable civil rights requirements; 2) issuing guidance to inform recipients of their responsibilities; 3) administering a complaints process; and 4) conducting oversight reviews of funding recipients' compliance with laws and requirements. GAO found that FTA's policies and procedures for processing civil rights complaints incorporate nine key federal practices based on an analysis of U.S. Department of Justice guidance: 1) ensure a timely complaint process; 2) provide a complaint process that is accessible to the public; 3) acknowledge receipt of complaint to complainant; 4) document complaint allegations to be resolved; 5) document the results of any complaint investigations; 6) use informal method to resolve complaints when possible; 7) provide a formal or an informal appeals process for the results of complaints investigations; 8) after a complaint investigation is completed, monitor the recipient based on the issues involved in the complaint; and 9) oversee an effective program of compliance reviews for recipients and subrecipients. Additionally, GAO found that FTA's average times for resolving complaints greatly decreased from 2009 through 2012, and that few FTA investigations of complaints resulted in findings of violations."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • July 25, 2013

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Thumbnail image of item number 1 in: 'Public Transit: FTA's Process for Overseeing Compliance with Federal Civil Rights Requirements Incorporates Key Federal Practices'.
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United States. Government Accountability Office. Public Transit: FTA's Process for Overseeing Compliance with Federal Civil Rights Requirements Incorporates Key Federal Practices, text, July 25, 2013; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc297265/: accessed April 25, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.

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