Veterans' Disability Benefits: Further Evaluation of Ongoing Initiatives Could Help Identify Effective Approaches for Improving Claims Processing Page: 3 of 43
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Contents
Letter 1
Background 2
VA's Disability Claims and Appeals Processing Has Improved in
Some Aspects and Worsened in Others 6
VA Has Taken Some Actions That Have the Potential to Improve
Claims Processing, but Their Impact Is Not Yet Known 17
Conclusions 25
Recommendations for Executive Action 26
Agency Comments and Our Evaluation 27
Appendix I Objectives, Scope, and Methodology 29
Appendix II Comments from the Department of Veterans
Affairs 33
Appendix III GAO Contact and Staff Acknowledgments 36
Related GAO Products 37
Table
Table 1: VBA's Compensation and Pension Service's Disability
Claims Processing Teams 5
Figures
Figure 1: Overview of VA's Disability Claims and Appeals
Processes 4
Figure 2: Compensation Claims Received and Completed, Fiscal
Years 2000-2008 7
Figure 3: Pending Compensation Claims, End of Fiscal Years 2000-
2008 8
Figure 4: Average Days That Compensation Claims Were Pending,
End of Fiscal Years 2000-2008 9GAO-10-213 Veterans' Disability Benefits
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United States. Government Accountability Office. Veterans' Disability Benefits: Further Evaluation of Ongoing Initiatives Could Help Identify Effective Approaches for Improving Claims Processing, report, January 29, 2010; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc296700/m1/3/: accessed April 25, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.