Information Technology: Training Can Be Enhanced by Greater Use of Leading Practices

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A letter report issued by the General Accounting Office with an abstract that begins "Effective training of information technology (IT) staff, as called for in the E-Government (E-Gov) Act of 2002, is essential to developing and retaining a qualified workforce. In an earlier report (GAO-03-390), we identified 22 leading practices, grouped into 5 key training management processes, used by private-sector companies to implement effective IT training. These practices suggest approaches that government agencies could consider. To assess IT training in the federal government, including its use of leading practices, we were asked to determine, among other things, to what extent ... continued below

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United States. General Accounting Office. June 24, 2004.

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This report is part of the collection entitled: Government Accountability Office Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 18 times . More information about this report can be viewed below.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "Effective training of information technology (IT) staff, as called for in the E-Government (E-Gov) Act of 2002, is essential to developing and retaining a qualified workforce. In an earlier report (GAO-03-390), we identified 22 leading practices, grouped into 5 key training management processes, used by private-sector companies to implement effective IT training. These practices suggest approaches that government agencies could consider. To assess IT training in the federal government, including its use of leading practices, we were asked to determine, among other things, to what extent federal agencies use our leading practices, the major obstacles in providing effective IT training and how agencies address them, and the progress the Office of Personnel Management (OPM) is making in issuing policies and performing evaluations to encourage agencies to provide effective IT training."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • June 24, 2004

Added to The UNT Digital Library

  • June 12, 2014, 7:50 p.m.

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United States. General Accounting Office. Information Technology: Training Can Be Enhanced by Greater Use of Leading Practices, report, June 24, 2004; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc296296/: accessed October 17, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.