Operation Iraqi Freedom: Long-standing Problems Hampering Mail Delivery Need to Be Resolved Page: 3 of 42
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Results in Brief
Timeliness of Mail Delivery Cannot Be Accurately Determined
Many Problems Identified in Operations Desert Shield/Storm
Continued to Hamper Mail Delivery in Operation Iraqi Freedom
Various Military Postal Units Have Identified Solutions to Postal
Problems, but No Mechanism Is in Place to Ensure Their
Consolidation and Resolution
Recommendations for Executive Action
Agency Comments and Our Evaluation
Appendix I Scope and Methodology 32
Appendix II Comments from the Department of Defense 35
Table 1: Example of How Methodology Is Used 12
Table 2: Planning Assumptions, Actions and Their Effects 18
Figure 1: Mail Flow into Iraqi Theater 7
Figure 2: Mail Handlers at the Joint Military Mail Terminal in
Figure 3: Truck Convoy Carrying Mail outside of Kuwait City 9
Figure 4: Average Transit Times for Parcels and Letters, as
Reported by the Transit Time Information Standard
System for Military Mail, from February through
September 2003 11
Figure 5: Test Letter Average Monthly Transit Times 14
Figure 6: Damaged Parcels at Camp Pendleton, California 16
Figure 7: Number of Days Army Reserve Postal Units Spent at
Mobilization Stations 23
GAO-04-484 Operation Iraqi Freedom
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United States. General Accounting Office. Operation Iraqi Freedom: Long-standing Problems Hampering Mail Delivery Need to Be Resolved, report, April 14, 2004; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc296167/m1/3/: accessed April 23, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.