Operation Iraqi Freedom: Long-standing Problems Hampering Mail Delivery Need to Be Resolved Page: 14 of 42
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DOD Reported That
Average Postal Transit
Times Met Wartime
Standard, but Methodology
to Calculate It Is Flaweddissatisfied with the timeliness of mail delivery while they were deployed.
Morale suffered, as mail from home was many service members' only link
with friends and families.
The Army's wartime standard for first class mail delivery is 12 to 18 days
from the point of origin to the individual service member. According to our
analysis of data reported by the Transit Time Information Standard System
for Military Mail,' average postal transit times for letters and parcels sent
to the Iraqi theater ranged from 11 to 14 days from February through
September 2003. (See fig. 4.) These times represent the time it takes for a
letter or parcel to go from its point of origin (a stateside post office) to a
service member's designated military post office, where he or she picks up
mail.The Transit Time Information Standard System for Military Mail is the official DOD
measurement system used to collect, compute, analyze, and report mail transit time
performance data. The Military Postal Service Agency selects the activities to provide mail
statistics into the system. For Operation Iraqi Freedom, the Army's 3rd Personnel
Command is collecting the data in theater and in turn providing the statistics to the Military
Postal Service Agency.GAO-04-484 Operation Iraqi Freedom
Page 10
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United States. General Accounting Office. Operation Iraqi Freedom: Long-standing Problems Hampering Mail Delivery Need to Be Resolved, report, April 14, 2004; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc296167/m1/14/: accessed April 25, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.