Social Security Administration: Subcommittee Questions Concerning Current and Future Service Delivery Challenges

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Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO provided information on the Social Security Administration's (SSA) efforts to prepare its workforce to meet future service delivery challenges, focusing on: (1) SSA's reasons for the 7-year delay in developing a service delivery vision; (2) what SSA's decision not to issue a detailed service delivery plan means for customer service; (3) the differences between a service vision and a service delivery plan; (4) effect the absence of a detailed plan will have on SSA's information technology and its workforce; (5) benefits from ... continued below

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United States. General Accounting Office. May 11, 2000.

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Description

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO provided information on the Social Security Administration's (SSA) efforts to prepare its workforce to meet future service delivery challenges, focusing on: (1) SSA's reasons for the 7-year delay in developing a service delivery vision; (2) what SSA's decision not to issue a detailed service delivery plan means for customer service; (3) the differences between a service vision and a service delivery plan; (4) effect the absence of a detailed plan will have on SSA's information technology and its workforce; (5) benefits from SSA's investments in its computer modernization; (6) special challenges SSA will face as a result of the changing needs of its customers; (7) reasons why customers cannot apply for Social Security benefits on-line and the effect on-line applications for benefits will have on SSA's service delivery; and (8) various technology initiatives being implemented."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • May 11, 2000

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  • June 12, 2014, 7:50 p.m.

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United States. General Accounting Office. Social Security Administration: Subcommittee Questions Concerning Current and Future Service Delivery Challenges, text, May 11, 2000; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc295903/: accessed November 14, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.