Information Technology Management: Governmentwide Strategic Planning, Performance Measurement, and Investment Management Can Be Further Improved Page: 3 of 148
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Contents
Letter 1
Results in Brief 3
Background 4
Agencies' Use of IT Strategic Planning/Performance Measurement
Practices Is Uneven 15
Agencies' Use of IT Investment Management Practices Is Mixed 28
Conclusions 43
Recommendations 44
Agency Comments and Our Evaluation 45
AppendixesAppendix I:
Appendix II:
Appendix III:
Appendix IV:
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Appendix VII:
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Appendix IX:
Appendix X:
Appendix XI:
Appendix XII:
Appendix XIII:Recommendations to Departments and Agencies
Comments from the Department of Agriculture
Comments from the Department of Commerce
Comments from the Department of Defense (including
comments from the Departments of the Air Force, Army, and
Navy)
GAO Comments
Comments from the Department of Education
GAO Comments
Comments from the Environmental Protection Agency
GAO Comments
Comments from the General Services Administration
GAO Comments
Comments from the Department of Health and Human
Services
Comments from the Department of Housing and Urban
Development
Comments from the Department of the Interior
Comments from the Department of Justice
GAO Comments
Comments from the Department of Labor
GAO Comments
Comments from the National Aeronautics and Space
AdministrationGAO-04-49 IT Management Practices
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United States. General Accounting Office. Information Technology Management: Governmentwide Strategic Planning, Performance Measurement, and Investment Management Can Be Further Improved, report, January 12, 2004; Washington D.C.. (https://digital.library.unt.edu/ark:/67531/metadc295382/m1/3/: accessed April 23, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.