Performance and Accountability Highlights Fiscal Year 2006 Page: 23 of 56
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GAO Performance and Accountability Highlights 2006
mance on this measure over the last 4
years. The Congress asked our executives
to testify about 30 times this fiscal year
on Hurricane Katrina issues and about
30 times on issues related to terrorism
and the Iraq conflict, which helped us to
perform exceptionally well in this area.
To be useful to the Congress, our prod-
ucts must be available when our client
needs them. In fiscal year 2006, we used
the results of our client feedback survey
as a barometer for how well we are get-
ting our products to our congressional
clients when they need the informa-
tion. We used this survey as the primary
data source for our external timeliness
measure because the responses come
directly from our clients. In fiscal year
2006 we missed our timeliness target by
6 percentage points. We pilot tested this
survey in 2002 and 2003 and began col-
lecting actual data in 2004.
We tally responses from the survey we
send to key staff working for the request-
ers of our testimony statements and our
more significant written products (e.g.,
engagements assigned an interest level of
"high" by our senior management2 and
those requiring an investment of 500
staff days or more). Each survey asks the
client whether the product was delivered
on time. Because our products often
have multiple requesters, we often survey
more than one congressional staff person
per product. In fiscal year 2006, we
sought feedback on more than 50 per-
cent of the written products (including
all testimonies) we issued that year and
had a 28 percent response rate from the
congressional staff surveyed. We received
comments from one or more people for
53 percent of the products for which we
sent surveys. Overall, 92 percent of those
responding to the survey either strongly
or generally agreed that our products
were delivered on time.
2 As part of our risk-based engagement management
process, we identify a new engagement as high interest
if the work we need to perform will likely require a large
investment of our resources, involve a complex method-
ology, or examine controversial or sensitive issues.
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United States. Government Accountability Office. Performance and Accountability Highlights Fiscal Year 2006, text, January 30, 2007; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc295188/m1/23/: accessed December 18, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.