Single-Family Housing: Current Information Systems Do Not Fully Support the Business Processes at HUD's Homeownership Centers

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A letter report issued by the General Accounting Office with an abstract that begins "The Federal Housing Administration's (FHA) homeownership centers use more than 20 different information systems implemented by the Department of Housing and Urban Development (HUD) headquarters, including seven major systems, databases developed by the centers, and various different telephone systems. Some of these technologies were implemented before FHA formed the centers and transferred some responsibilities to lenders and contractors. Others were implemented later, to help FHA staff oversee lenders and contractors and provide customer service. Although homeownership center staff have developed specialized databases to help them better ... continued below

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United States. General Accounting Office. October 24, 2001.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Federal Housing Administration's (FHA) homeownership centers use more than 20 different information systems implemented by the Department of Housing and Urban Development (HUD) headquarters, including seven major systems, databases developed by the centers, and various different telephone systems. Some of these technologies were implemented before FHA formed the centers and transferred some responsibilities to lenders and contractors. Others were implemented later, to help FHA staff oversee lenders and contractors and provide customer service. Although homeownership center staff have developed specialized databases to help them better meet their responsibilities, neither FHA's single-family information systems nor its telephone systems adequately support the centers' efforts. To better ensure that FHA's single-family information systems support current center operations, HUD is developing a systems blueprint, or enterprise architecture. HUD's Office of the Chief Information Officer plans to finish defining the current capabilities of FHA's information systems by the fall of 2001 and to have partially defined the desired capabilities of all the Department's information systems by January 2002."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • October 24, 2001

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  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Single-Family Housing: Current Information Systems Do Not Fully Support the Business Processes at HUD's Homeownership Centers, report, October 24, 2001; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc295065/: accessed December 13, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.