Veterans Affairs: Sustained Management Attention Is Key to Achieving Information Technology Results

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A letter report issued by the General Accounting Office with an abstract that begins "The Department of Veterans Affairs (VA) has made important progress in raising corporate awareness of the department's information technology (IT) needs and in taking actions to improve key areas of IT performance. Nevertheless, the department has significant work to accomplish in order to use IT investments to improve mission performance. VA has taken important steps in laying the groundwork for an integrated, departmentwide enterprise architecture--a blueprint for evolving its information systems and developing new systems that optimize their mission value--by establishing crucial executive support and a ... continued below

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United States. General Accounting Office. June 12, 2002.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Department of Veterans Affairs (VA) has made important progress in raising corporate awareness of the department's information technology (IT) needs and in taking actions to improve key areas of IT performance. Nevertheless, the department has significant work to accomplish in order to use IT investments to improve mission performance. VA has taken important steps in laying the groundwork for an integrated, departmentwide enterprise architecture--a blueprint for evolving its information systems and developing new systems that optimize their mission value--by establishing crucial executive support and a strategy to define produces and processes essential to its development. VA has also strengthened its department-level information security program by requiring greater management accountability from senior executives, through mandated information security performance standards. In addition, Veterans Health Administration managers and clinicians have shown good progress in expanding their use of the decision support system to facilitate clinical and financial decisionmaking. However, many aspects of the department's IT environment remain troublesome. The department continues to report pervasive computer security challenges, including access and other general control weaknesses. Moreover, in pursuing critical information systems investments, the Veterans Benefits Administration has not addressed important concerns related to managing, defining requirements for, and testing software supporting the veterans service network compensation and pension replacement system initiative. These issues present continuing challenges to VA."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • June 12, 2002

Added to The UNT Digital Library

  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Veterans Affairs: Sustained Management Attention Is Key to Achieving Information Technology Results, report, June 12, 2002; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc293733/: accessed October 21, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.