Veterans' Benefits: Improvements Needed in VA's Training and Performance Management Systems

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Testimony issued by the Government Accountability Office with an abstract that begins "The Department of Veterans Affairs' (VA) disability claims process has long been a subject of concern because of long waits for decisions and large backlogs of claims pending decisions. To address these issues, VA has hired almost 3,000 new claims processors since January 2007. However, adequate training and performance management are essential to developing highly competent disability claims processors and ensuring that experienced staff maintain the skills needed to issue timely, accurate, and consistent decisions. The Subcommittee on Disability Assistance and Memorial Affairs, House Veterans' Affairs Committee asked ... continued below

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United States. Government Accountability Office. September 18, 2008.

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Testimony issued by the Government Accountability Office with an abstract that begins "The Department of Veterans Affairs' (VA) disability claims process has long been a subject of concern because of long waits for decisions and large backlogs of claims pending decisions. To address these issues, VA has hired almost 3,000 new claims processors since January 2007. However, adequate training and performance management are essential to developing highly competent disability claims processors and ensuring that experienced staff maintain the skills needed to issue timely, accurate, and consistent decisions. The Subcommittee on Disability Assistance and Memorial Affairs, House Veterans' Affairs Committee asked GAO to present its views on 1) VA's training for its claims processors and 2) VA's performance management of this staff. This statement is based on a May 2008 report on VA's training and performance management (GAO-08-561) and has been updated as appropriate."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • September 18, 2008

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  • June 11, 2014, 5:03 a.m.

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United States. Government Accountability Office. Veterans' Benefits: Improvements Needed in VA's Training and Performance Management Systems, text, September 18, 2008; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc293679/: accessed August 19, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.