Workforce Investment Act: Additional Actions Would Further Improve the Workforce System Page: 4 of 28
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ongoing work for you on one-stop center infrastructure.' In our prior work
on WIA, we have employed an array of methodologies, including surveys
of state and local workforce officials and private sector employers; site
visits to state and local areas; interviews with local, state, and Labor
officials; and analysis of Labor's data and documents. Our new work on
one-stop center infrastructure is based primarily on an electronic survey
of state workforce officials in 50 states conducted between April and May
2007. In addition to our survey, we conducted a literature review to
identify findings from other studies-including those sponsored by
Labor-that examined one-stop delivery systems. We conducted our work
in accordance with generally accepted government auditing standards.
In summary, the workforce system's infrastructure and service strategies
have evolved under WIA to meet the needs of employers and job seekers,
but congressional action could further the system's development. While
the number of comprehensive one-stop centers has decreased somewhat
over the past six years, states generally reported increased availability of
services for some of the mandatory programs at comprehensive one-stop
centers. Adults and dislocated workers receive a wide range of services
through the one-stop system, but states and local areas have generally
focused their youth services on in-school youth, finding it difficult to
recruit and retain out-of-school youth. Most medium and large employers
are aware of and use the system and are quite satisfied with its services,
but they generally use one-stop centers to fill their needs for low-skilled
workers. Despite the progress states and local areas have made in
developing the system, key aspects of the program could be improved.
Funding issues continue to hamper the system, in part because WIA's
'In particular, see GAO, Veterans' Employment and Training Service: Labor Could
Improve Information on Reemployment Services, Outcomes, and Program Impact,
GAO-07-594 (Washington, D.C.: May 24, 2007); Workforce Investment Act: Employers
Found One-Stop Centers Useful in Hiring Low-Skilled Workers, GAO-07-167 (Washington,
D.C.: Dec. 22, 2006); Workforce Investment Act: Labor and States Have Taken Actions to
Improve Data Quality, but Additional Steps Are Needed, GAO-06-82, (Washington, D.C.:
Nov. 14, 2005); Youth Opportunity Grants: Lessons Can Be Learned from Program, but
Labor Needs to Make Data Available, GAO-06-53, (Washington, D.C.: Dec. 9, 2005);
Workforce Investment Act: Substantial Funds Are Used for Training, but Little Is Known
about Training Outcomes, GAO-05-650, (Washington, D.C.: June 29, 2005); Workforce
Investment Act: Issues Related to Allocation Formulas for Youth, Adults, and Dislocated
Workers, GAO-03-636, (Washington, D.C.: Apr. 25, 2003); Workforce Investment Act: States'
Spending Is on Track, but Better Guidance Would Improve Financial Reporting,
GAO-03-239, (Washington, D.C.: Nov. 22, 2002); and Workforce Investment Act:
Implementation Status and the Integration of TANF Services. GAO/T-HEHS-00-145.
Washington, D.C.: June 29, 2000.
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United States. Government Accountability Office. Workforce Investment Act: Additional Actions Would Further Improve the Workforce System, text, June 28, 2007; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc293264/m1/4/: accessed July 20, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.