Veterans Benefits Administration: Better Collection and Analysis of Attrition Data Needed to Enhance Workforce Planning

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A letter report issued by the General Accounting Office with an abstract that begins "By the year 2006, the Veterans Benefits Administration (VBA) projects it will lose a significant portion of its mission-critical workforce to retirement. VBA has hired over 2,000 new employees to begin to fill this expected gap. GAO was asked to review: (1) the attrition rate at VBA, particularly for new employees who examine veterans' claims, and the agency's methods for calculating attrition; and (2) the adequacy of VBA's analysis of attrition data, including the reasons for attrition. To answer these questions, GAO analyzed attrition data from ... continued below

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United States. General Accounting Office. April 28, 2003.

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A letter report issued by the General Accounting Office with an abstract that begins "By the year 2006, the Veterans Benefits Administration (VBA) projects it will lose a significant portion of its mission-critical workforce to retirement. VBA has hired over 2,000 new employees to begin to fill this expected gap. GAO was asked to review: (1) the attrition rate at VBA, particularly for new employees who examine veterans' claims, and the agency's methods for calculating attrition; and (2) the adequacy of VBA's analysis of attrition data, including the reasons for attrition. To answer these questions, GAO analyzed attrition data from VBA's Office of Human Resources, calculated attrition rates for VBA and other federal agencies using a governmentwide database on federal employment, and interviewed VBA officials about their efforts to measure attrition and determine why new employees leave."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • April 28, 2003

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  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Veterans Benefits Administration: Better Collection and Analysis of Attrition Data Needed to Enhance Workforce Planning, report, April 28, 2003; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc293043/: accessed November 16, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.