Performance Management Systems: IRS's Systems for Frontline Employees and Managers Align with Strategic Goals but Improvements Can Be Made

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Internal Revenue Service (IRS) established critical job responsibilities for group managers and frontline employees that align with each of the agency's three strategic goals. In the group managers' performance management system, all of the supporting behaviors clearly align with the critical job responsibilities. However, for frontline employees, the supporting behaviors do not always align with IRS's description of the critical job responsibilities. Misalignments occur when (1) supporting behaviors reflect concerns not expressed in the description, (2) supporting behaviors that relate to a responsibility are located ... continued below

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United States. General Accounting Office. July 12, 2002.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Internal Revenue Service (IRS) established critical job responsibilities for group managers and frontline employees that align with each of the agency's three strategic goals. In the group managers' performance management system, all of the supporting behaviors clearly align with the critical job responsibilities. However, for frontline employees, the supporting behaviors do not always align with IRS's description of the critical job responsibilities. Misalignments occur when (1) supporting behaviors reflect concerns not expressed in the description, (2) supporting behaviors that relate to a responsibility are located under other responsibilities, or (3) no supporting behavior exists to support the description. Raters provided feedback on the three critical job responsibilities related to IRS's organizational goals in 90 percent or more of evaluations and provided feedback on leadership and equal employment opportunity in 70 percent of the evaluations. IRS senior executives have no firm plans to monitor how well the group managers' and frontline employees' systems are being implemented or to assess whether changes need to be made, even though IRS's management processes call for obtaining data on how well programs are achieving their goals."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • July 12, 2002

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  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Performance Management Systems: IRS's Systems for Frontline Employees and Managers Align with Strategic Goals but Improvements Can Be Made, report, July 12, 2002; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc292749/: accessed December 13, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.