Immigration Benefits: Several Factors Impede Timeliness of Application Processing

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A letter report issued by the General Accounting Office with an abstract that begins "Congress, the media, and immigrant advocacy groups have criticized the Immigration and Naturalization Service (INS) for its inability to provide immigrants with timely decisions on their applications for such benefits as naturalization and legal permanent residence. INS continues to experience significant problems managing its application workload despite years of increasing budgets and staff. Automation improvements would provide INS with the management information it needs to determine how long aliens have been waiting for their applications to be processed. Automation improvements would also help INS determine whether ... continued below

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United States. General Accounting Office. May 4, 2001.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "Congress, the media, and immigrant advocacy groups have criticized the Immigration and Naturalization Service (INS) for its inability to provide immigrants with timely decisions on their applications for such benefits as naturalization and legal permanent residence. INS continues to experience significant problems managing its application workload despite years of increasing budgets and staff. Automation improvements would provide INS with the management information it needs to determine how long aliens have been waiting for their applications to be processed. Automation improvements would also help INS determine whether it is processing all the applications it receives, working on applications in the order in which they are received, and providing prompt and correct responses to applicants' inquiries about the status of their cases. INS does not know how to maximize the deployment of staff to process applications in a timely fashion because it lacks a systematically developed staff resource allocation model. Such a model could help INS determine the right number and types of staff it needs, efficiently distribute staff to the right locations, and ensure that resources are deployed commensurate with the workload to minimize backlogs and processing times. INS could reduce the need to revoke employment authorization documents by providing guidance and training on application screening to its district staff and taking steps to ascertain whether improvements could be made to the application screening process. INS' long-standing problems with its fingerprinting process appear to have been largely corrected. With digital technology now being used by INS to fingerprint aliens and transmit the fingerprints electronically to the Federal Bureau of Investigation, opportunities may exist to store the fingerprints electronically and save the time and expense associated with the refingerprinting process."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • May 4, 2001

Added to The UNT Digital Library

  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Immigration Benefits: Several Factors Impede Timeliness of Application Processing, report, May 4, 2001; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc292697/: accessed December 18, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.