Veterans' Benefits: Claims Processing Timeliness Performance Measures Could Be Improved

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A letter report issued by the General Accounting Office with an abstract that begins "The Chairman and Ranking Minority Member, Senate Committee on Veterans' Affairs, asked GAO to assist the Committee in its oversight of the Veterans Benefits Administration's (VBA) efforts to improve compensation and pension claims processing. As part of this effort, GAO assessed (1) whether VBA's key timeliness measure clearly reflects its performance and (2) whether it has adequate data to measure the timeliness of its newly created specialized claims processing teams."

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United States. General Accounting Office. December 19, 2002.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Chairman and Ranking Minority Member, Senate Committee on Veterans' Affairs, asked GAO to assist the Committee in its oversight of the Veterans Benefits Administration's (VBA) efforts to improve compensation and pension claims processing. As part of this effort, GAO assessed (1) whether VBA's key timeliness measure clearly reflects its performance and (2) whether it has adequate data to measure the timeliness of its newly created specialized claims processing teams."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • December 19, 2002

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  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Veterans' Benefits: Claims Processing Timeliness Performance Measures Could Be Improved, report, December 19, 2002; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc292471/: accessed November 21, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.