Information Technology Management: Social Security Administration Practices Can Be Improved

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce. Evaluating SSA's management of information technology (IT) is critical to assess whether the agency is adequately addressing these capabilities. This report reviews SSA's IT policies, procedures, and practices in the following five areas: investment management, enterprise architecture, software acquisition and development, information ... continued below

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United States. General Accounting Office. August 21, 2001.

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This report is part of the collection entitled: Government Accountability Office Reports and was provided by UNT Libraries Government Documents Department to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 13 times . More information about this report can be viewed below.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce. Evaluating SSA's management of information technology (IT) is critical to assess whether the agency is adequately addressing these capabilities. This report reviews SSA's IT policies, procedures, and practices in the following five areas: investment management, enterprise architecture, software acquisition and development, information security, and human capital. GAO found that SSA had many important IT management policies and procedures in place in each of these five key areas but did not always implement them consistently. In some areas, SSA had not established key policies, procedures, or practices essential to ensure that its IT was effectively managed. GAO found weaknesses in all of the five key areas of IT management--particularly in investment management and human capital management."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • August 21, 2001

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  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Information Technology Management: Social Security Administration Practices Can Be Improved, report, August 21, 2001; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc291277/: accessed August 16, 2017), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.