Social Security Administration: Status of Achieving Key Outcomes and Addressing Major Management Challenges

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A letter report issued by the General Accounting Office with an abstract that begins "GAO reviewed the Social Security Administration's (SSA) fiscal year 2000 performance report and fiscal year 2002 performance plan to assess SSA's progress in achieving five key outcomes important to the agency's mission. The five key outcomes are (1) providing timely, accurate, and useful information and services to the public; (2) making disability determinations more timely and accurate; (3) reducing long-term disability benefits as people return to the workplace; (4) providing timely information to decisionmakers on program policy issues, such as long-term solvency of trust fund; and ... continued below

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United States. General Accounting Office. June 15, 2001.

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Description

A letter report issued by the General Accounting Office with an abstract that begins "GAO reviewed the Social Security Administration's (SSA) fiscal year 2000 performance report and fiscal year 2002 performance plan to assess SSA's progress in achieving five key outcomes important to the agency's mission. The five key outcomes are (1) providing timely, accurate, and useful information and services to the public; (2) making disability determinations more timely and accurate; (3) reducing long-term disability benefits as people return to the workplace; (4) providing timely information to decisionmakers on program policy issues, such as long-term solvency of trust fund; and (5) reducing waste, fraud, abuse, and error in the Supplemental Security Income program. Although it lowered and met its goal for the volume of 800-number calls processed, SSA did not report on its progress toward improving the accuracy of 800-number service because data were not yet available. SSA's strategy for meeting its fiscal year 2002 goals included training customer staff to be more accurate. However, in its fiscal year 2002 plan, SSA merged two accuracy indicators without sufficient justification, which may affect SSA's ability to monitor and manage performance. Even though SSA lowered the targets for about half of its goals, it still did not meet several of them, including goals for the volume and timeliness of disability hearings. SSA's measures were primarily output-oriented and did not directly convey SSA's progress. SSA's fiscal year 2002 strategies are more results-oriented and include goals and measures that are more clearly linked to its objectives. SSA has not developed performance goals for several indicators, including reductions in the number of disabled Supplemental Security Income beneficiaries receiving cash benefits. The plan should help SSA better track customer satisfaction with its research products. SSA's fiscal year 2002 strategies could be improved by including additional indicators of its antifraud efforts, such as tracing the number of civil and monetary penalties levied."

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Government Accountability Office Reports

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for the U.S. Congress investigating how the federal government spends taxpayers' money. Its goal is to increase accountability and improve the performance of the federal government. The Government Accountability Office Reports Collection consists of over 13,000 documents on a variety of topics ranging from fiscal issues to international affairs.

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  • June 15, 2001

Added to The UNT Digital Library

  • June 11, 2014, 5:03 a.m.

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United States. General Accounting Office. Social Security Administration: Status of Achieving Key Outcomes and Addressing Major Management Challenges, report, June 15, 2001; Washington D.C.. (digital.library.unt.edu/ark:/67531/metadc290759/: accessed December 13, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT Libraries Government Documents Department.