Assessment of Essential Competencies in the Hospitality Industry

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Description

The hospitality industry in recent years has become intensely competitive. Better communication between industry professionals and educators is important for university programs to provide relevant learning experiences for students. The purpose of this study was to determine competencies that hotel and restaurant professionals deem necessary for the success of graduates in the industry. Thirty supervisors of hotel and restaurant management majors who graduated from the University of North Texas from 1990 through 1992 responded to the research questionnaire. The supervisors were given 36 competencies and asked to rate their level of importance. Percentages were used to identify the most important ... continued below

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vii, 158 leaves

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Ole-Sein, Kone August 1994.

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  • Ole-Sein, Kone

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Description

The hospitality industry in recent years has become intensely competitive. Better communication between industry professionals and educators is important for university programs to provide relevant learning experiences for students. The purpose of this study was to determine competencies that hotel and restaurant professionals deem necessary for the success of graduates in the industry. Thirty supervisors of hotel and restaurant management majors who graduated from the University of North Texas from 1990 through 1992 responded to the research questionnaire. The supervisors were given 36 competencies and asked to rate their level of importance. Percentages were used to identify the most important competencies. The skills most frequently identified as important by the industry professionals surveyed were leadership skills, professional ethics, personnel management, and understanding the different laws that affect hospitality operations and management.

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vii, 158 leaves

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  • August 1994

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  • March 26, 2014, 9:30 a.m.

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  • May 14, 2015, 9:48 a.m.

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Ole-Sein, Kone. Assessment of Essential Competencies in the Hospitality Industry, thesis, August 1994; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc279381/: accessed October 20, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .