Organizational Considerations for and Individual Perceptions of Web-Based Intranet Systems

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Utilization of World Wide Web style Web-Based Intranet Systems (W-BIS) is a rapidly expanding information delivery technique in many organizations. Published reports concerning these systems have cited return on investment values exceeding 1300% and direct payback time periods as low as six to twelve weeks. While these systems have been widely implemented, little theoretically grounded research has been conducted in relation to users' acceptance, utilization or the perceived quality of these systems. The study employed a two-site investigation of corporate Web-Based Intranet Systems, with surveys distributed via the traditional mail system. The complete survey instrument distributed to employees included the ... continued below

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xix, 397 leaves : ill.

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Myerscough, Mark Alan May 1999.

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  • Myerscough, Mark Alan

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Description

Utilization of World Wide Web style Web-Based Intranet Systems (W-BIS) is a rapidly expanding information delivery technique in many organizations. Published reports concerning these systems have cited return on investment values exceeding 1300% and direct payback time periods as low as six to twelve weeks. While these systems have been widely implemented, little theoretically grounded research has been conducted in relation to users' acceptance, utilization or the perceived quality of these systems. The study employed a two-site investigation of corporate Web-Based Intranet Systems, with surveys distributed via the traditional mail system. The complete survey instrument distributed to employees included the ServQual/ServPerf, User Information Satisfaction, Ease of Use/Usefulness, and Computer Playfulness instruments. In addition to these previously developed instruments, the survey instrument for this study included measures of Web-Based Intranet Systems utilization and usefulness along with respondent demographics and subordinate-reported managerial commitment. This study investigated the reliability and validity of the ServQual/ServPerf instrument in an information systems service environment. The same analysis was conducted of the more generally accepted User Information Satisfaction instrument.

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xix, 397 leaves : ill.

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  • May 1999

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  • March 26, 2014, 9:30 a.m.

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Myerscough, Mark Alan. Organizational Considerations for and Individual Perceptions of Web-Based Intranet Systems, dissertation, May 1999; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc278678/: accessed October 20, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .