Information System Quality: An Examination of Service-Based Models and Alternatives Metadata

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Title

  • Main Title Information System Quality: An Examination of Service-Based Models and Alternatives

Creator

  • Author: Maples, Glenn (Glenn Edward)
    Creator Type: Personal

Contributor

  • Chair: Guynes, C. Stephen (Carl Stephen)
    Contributor Type: Personal
    Contributor Info: Major Professor
  • Committee Member: Prybutok, Victor Ronald, 1952-
    Contributor Type: Personal
    Contributor Info: Minor Professor
  • Committee Member: Stafford, Marla R.
    Contributor Type: Personal
  • Committee Member: [Indecipherable]
    Contributor Type: Personal

Publisher

  • Name: University of North Texas
    Place of Publication: Denton, Texas

Date

  • Creation: 1997-08

Language

  • English

Description

  • Content Description: Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.
  • Physical Description: viii, 197 leaves: ill.

Subject

  • Library of Congress Subject Headings: Business -- Data processing -- Evaluation.
  • Library of Congress Subject Headings: Information storage and retrieval systems -- Business -- Evaluation.
  • Keyword: service quality
  • Keyword: information systems quality

Collection

  • Name: UNT Theses and Dissertations
    Code: UNTETD

Institution

  • Name: UNT Libraries
    Code: UNT

Rights

  • Rights Access: public
  • Rights License: copyright
  • Rights Statement: Copyright is held by the author, unless otherwise noted. All rights reserved.
  • Rights Holder: Maples, Glenn (Glenn Edward)

Resource Type

  • Thesis or Dissertation

Format

  • Text

Identifier

  • Call Number: 379 N81d no.4533
  • Accession or Local Control No: 1002659331-maples
  • UNT Catalog No.: b2054503
  • Archival Resource Key: ark:/67531/metadc277952

Degree

  • Degree Level: Doctoral
  • Degree Grantor: University of North Texas
  • Degree Name: Doctor of Philosophy
  • Academic Department: Department of Business Computer Information Systems
  • Degree Discipline: Business Computer Information Systems

Note