Sharing atrocity stories in hospice: A study of niceness message strategies in interdisciplinary team meetings

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Article on sharing atrocity stories in hospice and a study of niceness message strategies in interdisciplinary team meetings.

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8 p.

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Wittenberg-Lyles, Elaine; Oliver, Debra Parker; Demiris, George & Cunningham, Cody P. July 1, 2011.

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Article on sharing atrocity stories in hospice and a study of niceness message strategies in interdisciplinary team meetings.

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8 p.

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Abstract: The telling of atrocity stories offers therapeutic benefits to healthcare providers. Transcripts of hospice interdisciplinary team (IDT) meetings were used to analyze strategies for telling atrocity stories in the performance of symbiotic niceness through criticism. Symbiotic niceness draws upon niceness messages to establish reciprocal niceness by others in order to facilitate emotional labor. In IDT meetings the two predominant strategy types used were indirect and direct criticism. Nurses and medical directors engaged in niceness message strategies mostly about patients and other healthcare professionals. The study concludes that hospice IDT meetings are a venue for team members to communicate symbiotic niceness through emotional labor.

Copyright © Maney Publishing. The following article appeared in Progress in Palliative Care, 19:4, pp. 172-176, DOI: http://dx.doi.org/10.1179/1743291X11Y.0000000011

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  • Progress in Palliative Care, 2011, Philadelphia: Maney Publishing, pp. 172-176

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  • Publication Title: Progress in Palliative Care
  • Volume: 19
  • Issue: 4
  • Page Start: 172
  • Page End: 176
  • Peer Reviewed: Yes

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  • July 1, 2011

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  • March 14, 2014, 8:48 a.m.

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Wittenberg-Lyles, Elaine; Oliver, Debra Parker; Demiris, George & Cunningham, Cody P. Sharing atrocity stories in hospice: A study of niceness message strategies in interdisciplinary team meetings, article, July 1, 2011; [Philadelphia, Pennsylvania]. (https://digital.library.unt.edu/ark:/67531/metadc277305/: accessed December 2, 2023), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT College of Arts and Sciences.

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