Faculty Use of the World Wide Web: Modeling Information Seeking Behavior in a Digital Environment Page: 38
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findings did indicate that the model held for users in academic, public, and school
Table No. 1
Summary of Concepts for Information Search Process (Kuhlthau, 1991, p. 367)
Stages in ISP Feelings Thoughts Actions Appropriate Task
Common Common Common According to Kuhlthau
to each stage to each stage to each stage Model
1. Initiation Uncertainty General/Vague Seeking back- Recognize
2. Selection Optimism Identify
3. Exploration Confusion/ Seeking relevant Investigate
4. Formulation Clarity Narrowed/ Formulate
5. Collection Sense of Increased Seeking relevant or Gather
direction/ interest focused information
6. Presentation Relief/ Clearer or Complete
Satisfaction or focused
Devlin (1997) adapted a conceptual model of information retrieval to the process
of choosing the Intemrnet for satisfying information needs. From the conceptual model of
information retrieval, Devlin developed a decision tree to determine when to use the
Internet and for the best search strategy. Because of the chaotic nature of the Internet and
the numerous unreliable sources accessible, Devlin cautioned that "The Intemrnet should
be chosen if the question is unlikely to be answered elsewhere, if other sources have
proved unsuccessful or if a comprehensive search is required" (p. 367).
Thomas (1993) studied a group of entering doctoral students as they sought
information on their degree programs and studies. Although her study was not directly
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Fortin, Maurice G. Faculty Use of the World Wide Web: Modeling Information Seeking Behavior in a Digital Environment, dissertation, December 2000; Denton, Texas. (digital.library.unt.edu/ark:/67531/metadc2723/m1/45/: accessed March 20, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .