Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts

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Article on providing quality customer service in the face of budget cuts and reducing service points in the academic library.

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4 p.

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Leuzinger, Julie November 2013.

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This article is part of the collection entitled: UNT Scholarly Works and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 145 times , with 6 in the last month . More information about this article can be viewed below.

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Article on providing quality customer service in the face of budget cuts and reducing service points in the academic library.

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4 p.

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Copyright 2013 College & Research Libraries. C&RL News, 74, pp. 530-533, http://crln.acrl.org/

Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to a statewide financial downturn, the University of North Texas (UNT) Libraries created a strategy to reduce the number of staffed service points. By the end of spring 2012, UNT Libraries had successfully merged six service points into one. This article presents an overview of the steps the Public Services Division took to effectively manage these mergers and cross train library support staff, as well as provide suggestions for other libraries considering streamlining their service points.

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  • College and Research Libraries News, 2013, Chicago: Association of College and Research Libraries, pp. 530-533

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  • Publication Title: College and Research Libraries News
  • Volume: 74
  • Page Start: 530
  • Page End: 533
  • Peer Reviewed: Yes

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UNT Scholarly Works

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  • November 2013

Added to The UNT Digital Library

  • Nov. 22, 2013, 10:18 a.m.

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  • May 23, 2014, 10:24 a.m.

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Leuzinger, Julie. Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts, article, November 2013; [Chicago, Illinois]. (digital.library.unt.edu/ark:/67531/metadc234925/: accessed October 22, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .