The Influence of Information Technology Support on Knowledge Management Process of Nurses in Patient Care Page: 1
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THE INFLUENCE OF INFORMATION TECHNOLOGY
SUPPORT ON KNOWLEDGE MANAGEMENT PROCESS
OF NURSES IN PATIENT CARE
OLATEJU JUMOKE AJANAKU*
NUMiQ Research Unit, School of Nursing
Science, North-West University Potchefstroom,
South Africa
E-mail: Olateju.Ajanaku@nwu. ac.za
The current study investigated the influence of information technology support on knowledge
management process of nurses in patient care. Recent concerns about the issue of nursing care delivery
have accentuated the need for more improved health services. The importance of knowledge
management in improving performance has been strongly highlighted in existing literature. Paucity of
studies exist in information technology-based knowledge management of nurses in Nigeria. A
quantitative approach comprising of a descriptive survey design was used. Proportionate stratified
sampling was used to select registered nurses from the teaching hospitals under study. Only registered
nurses on duty were included in the study and sample size consisted of 320 registered nurses. SPSS
version 22 and AMOS was used analyze the collected data. The structural models were developed to
test the hypothesized relationships. The researchers adhered to the principles of trustworthiness and
ethical principles. The results affirmed that information technology support influences knowledge
management process in nursing care roles. Based on the findings, information technology is required
to promote knowledge management process coupled with appropriate coordination to develop a
knowledge-friendly environment for nurses. In view of the emergence of the knowledge-based society
and increased demands for quality healthcare by patients, the usage of functional and up-to-date
technological infrastructure is necessary to achieve improved nursing care within healthcare
organizations. This study demonstrates that information technology support is a crucial factor affecting
nursing outcomes. Effective and efficient knowledge management strategies that can improve
productivity of healthcare organizations should be adopted for enhancing knowledge management
processes of nurses. Increased awareness of the importance of information technology support in
nursing care delivery and invest in functional technological infrastructure in order to facilitate and
improve knowledge management process in nursing practice.
Keywords: information technology; knowledge management; registered nurses; nursing care
1. Introduction
The knowledge-based economy presupposes that knowledge is central to performance in
organizations. The notion of managing knowledge as an asset has generated substantial
attention in the business sector due to its capability in delivering to organizations, effective
results relating to the enhancement of capacity and performance (Jeon, Kim & Koh, 2011
cited in Ajanaku 2019). Due to the recognized association between knowledge
management (KM) and organizational performance, organizations have started to
implement KM programmes (Cruz & Ferreira, 2015). Knowledge management aims to
equip organizations with policies, procedures, suitable tools and technologies to transform
data and information into valuable knowledge assets (Wickramasinghe, 2010). Knowledge
is central to healthcare delivery thus KM offers an opportunity for process enhancement
and improving performance capabilities. Knowledge management has become an
imperative part of the daily routines in healthcare delivery and has deeply infiltrated into
organizational processes in the healthcare sector (Nicolini et al., 2008; El Morr &
Subercaze, 2010). It is universally acknowledged that nurses constitute the greatest portion
of workers in healthcare institutions workers and their role in providing optimal patient
care is highly crucial (Lee, Kim & Kim, 2014). The quality of care rendered by nurses have
a direct link to healthcare performance, as their knowledge is important for decision-
making in daily patient care (Weldetsadik et al., 2019). Nursing care delivery is highly-
knowledge driven. Thus, KM is paramount for the flow of knowledge so that optimal
outcomes of the healthcare service is achieved (El Morr & Subercaze,2010). For thispurpose, in the context of healthcare deficiency and growing demands for health services,
generating organizational approaches to improve and manage knowledge in nursing
practice is essential (Siu, 2015).
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Ajanaku, Olateju Jumoke. The Influence of Information Technology Support on Knowledge Management Process of Nurses in Patient Care, paper, December 2020; (https://digital.library.unt.edu/ark:/67531/metadc1813470/m1/1/: accessed April 20, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT College of Information.