Reducing Service Points in the Academic Library: How to Provide Quality Customer Service in the Face of Budget Cuts

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This paper discusses how to provide quality customer service in the face of budget cuts.

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6 p.

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Leuzinger, Julie April 2013.

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This paper is part of the collection entitled: UNT Scholarly Works and was provided by UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries. It has been viewed 221 times . More information about this paper can be viewed below.

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This paper discusses how to provide quality customer service in the face of budget cuts.

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6 p.

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Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to these cutbacks, the University of North Texas (UNT) Libraries came up with a plan to reduce the number of staffed service points. By the end of the Spring 2012 semester the UNT Libraries had successfully merged nine service points into three: two service desks at our main library and one at our science library. This paper will present an overview of the steps the UNT Libraries Public Services Division took to effectively manage these mergers. It will describe the methods used to cross train library support staff, and provide suggestions for other libraries who may also be considering streamlining their service points.

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  • Texas Library Association Annual Conference, 2013, Fort Worth, Texas, United States

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  • April 2013

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  • May 16, 2013, 10:39 a.m.

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  • May 6, 2014, 11:50 a.m.

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Leuzinger, Julie. Reducing Service Points in the Academic Library: How to Provide Quality Customer Service in the Face of Budget Cuts, paper, April 2013; (digital.library.unt.edu/ark:/67531/metadc159524/: accessed November 15, 2018), University of North Texas Libraries, Digital Library, digital.library.unt.edu; .